English
Privacy Policy for Bigshop Kenya Ltd
Effective Date: 2024
At Bigshop Kenya Ltd ("Bigshop," "we," "us," or "our"), we are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.bigshop.co.ke, or interact with our services. Please read this policy carefully to understand our practices regarding your information.
1. Information We Collect
a. Personal Information
We collect personal information that you voluntarily provide to us when you register, place an order, or interact with our services. This includes:
Name
Email address
Phone number
Billing and shipping address
Payment information
b. Non-Personal Information
We automatically collect non-personal information when you visit our website, including:
IP address
Browser type and version
Device type
Pages visited and time spent on the site
Cookies and similar technologies
c. Vendor Information
If you are a vendor, we may also collect:
Business name
Business registration details
Bank account information for payouts
2. How We Use Your Information
We use the collected information for the following purposes:
To provide, operate, and maintain our website and services.
To process transactions and send order confirmations.
To communicate with you about your account, orders, or inquiries.
To personalize your shopping experience.
To monitor and analyze usage trends and improve our services.
To detect and prevent fraudulent activities and ensure platform security.
To comply with legal and regulatory obligations.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your data in the following cases:
With Vendors: We share your contact and order details with the relevant vendor to fulfill your order.
With Service Providers: We may share your information with third-party service providers for payment processing, delivery, and other operational needs.
With Legal Authorities: We may disclose your information when required to comply with legal obligations or respond to valid legal processes.
In Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Your Rights
As a user in Kenya, you have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data, subject to legal and contractual obligations.
Objection: You can object to the processing of your data for direct marketing purposes.
To exercise your rights, contact us at [email protected].
5. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us:
Understand user preferences.
Improve website performance.
Deliver targeted advertisements.
You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the "Effective Date" revised accordingly.
9. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at:
Bigshop Kenya Ltd
Email: [email protected]
Website: www.bigshop.co.ke
