English
Shipping Policy for Bigshop Kenya Ltd
Effective Date: 2024
At Bigshop Kenya Ltd ("Bigshop," "we," "us," or "our"), we are committed to ensuring that your shopping experience is seamless from order placement to delivery. This Shipping Policy outlines the terms and conditions for the shipping of products purchased through our platform, www.bigshop.co.ke.
1. General Shipping Terms
Bigshop acts as a facilitator connecting vendors and customers. Each vendor is responsible for managing the shipping and delivery of their products.
Shipping timelines, fees, and delivery methods may vary depending on the vendor and the product's destination.
Customers will be informed of shipping costs and estimated delivery times during checkout.
2. Shipping Process
a. Order Confirmation
After placing an order, customers will receive an order confirmation email from Bigshop with the details of their purchase.
Vendors are notified immediately to begin processing the order.
b. Shipping Timeline
Vendors are required to process and ship orders within 2-5 business days unless otherwise specified.
Estimated delivery times vary depending on the customer’s location and the vendor’s shipping method.
c. Tracking Information
Vendors are encouraged to provide tracking information for shipped orders.
Customers will receive tracking details via email or through their Bigshop account as soon as the vendor updates the shipping status.
3. Shipping Methods
Vendors may use various shipping methods, including courier services, postal services, or in-store pickup.
The available shipping methods will be displayed during checkout.
Customers may select their preferred shipping method if multiple options are available.
4. Shipping Fees
Shipping fees are calculated based on the product’s weight, dimensions, and delivery location.
Customers will see the total shipping costs at checkout before completing their purchase.
Some vendors may offer free shipping on certain products or for orders exceeding a specified amount.
5. Delivery Locations
Vendors on Bigshop deliver products within Kenya. Delivery to other regions or countries is subject to vendor capabilities and may incur additional costs.
Customers are responsible for providing accurate delivery addresses to ensure successful deliveries.
6. Delayed or Failed Deliveries
a. Delayed Deliveries
Customers will be notified if a shipment is delayed due to unforeseen circumstances (e.g., weather, supply chain disruptions).
Vendors are required to communicate with customers and provide updated delivery timelines.
b. Failed Deliveries
If delivery fails due to an incorrect address provided by the customer, the customer may be responsible for additional shipping fees to reschedule the delivery.
If delivery fails due to the vendor’s error, the vendor is responsible for resolving the issue at no additional cost to the customer.
7. Damaged or Lost Shipments
Customers must inspect packages upon delivery and report any visible damages to the vendor immediately.
For lost shipments, vendors are required to investigate and either replace the item or issue a refund in accordance with Bigshop’s Refund Policy.
Customers should contact Bigshop’s support team at [email protected] for assistance if a vendor fails to resolve a shipping issue.
8. Vendor Responsibilities
Vendors must disclose shipping timelines, fees, and available delivery methods for their products.
Vendors are responsible for ensuring proper packaging and timely shipment of products.
Vendors must update customers with tracking information or shipping statuses promptly.
9. Customer Responsibilities
Customers must provide accurate shipping addresses and contact details at checkout.
Customers should be available to receive deliveries within the estimated timeframe.
Customers must notify vendors or Bigshop of any issues with delivery as soon as possible.
10. Changes to This Shipping Policy
We reserve the right to update this Shipping Policy from time to time. The updated policy will be posted on this page with the "Effective Date" revised accordingly. Continued use of our platform constitutes acceptance of the updated policy.
11. Contact Us
For any questions or concerns regarding this Shipping Policy, please contact us at:
Bigshop Kenya Ltd
Email: [email protected]
Website: www.bigshop.co.ke
